Effective date: [DATE]

This Refund Policy explains how [LEGAL COMPANY NAME] (“Giftlio”, “we”, “us”, or “our”) handles refund requests for digital gift cards, prepaid codes, and other digital products purchased through [WEBSITE URL].

1. Digital Products

Products sold by Giftlio are supplied electronically. Once a digital code has been delivered, revealed, or redeemed, it cannot normally be returned or exchanged. Digital codes are treated as used once accessed because they can be copied or redeemed immediately.

2. When a Refund May Be Available

We will review refund or replacement requests where:

• you were charged more than the confirmed order total;
• you were charged more than once for the same order;
• we cannot deliver the product you purchased;
• the code supplied is demonstrably invalid and has not been redeemed; or
• we supplied the wrong product or denomination.

3. When a Refund Is Not Available

We cannot usually issue a refund, replacement, or exchange if:

• the code has been delivered, revealed, copied, shared, or redeemed;
• you selected a code for the wrong country, region, brand, value, or currency;
• your account does not meet the issuing brand’s redemption requirements;
• the code is no longer usable because it was lost, disclosed, or used after delivery; or
• the issue results from the issuing brand’s platform, account restrictions, or separate terms.

4. Country and Account Compatibility

Please check the product page carefully before buying. Some gift cards can only be redeemed in a specific country or on an account registered in that region. An incompatibility with your account region does not make a delivered code defective and is not normally eligible for a refund.

5. How to Request Help

Contact us as soon as possible at [SUPPORT EMAIL]. Include your order number, the email address used for the order, the product name, and a clear description of the issue. If a code is rejected, please include a screenshot of the error message where possible. Do not send your full code by email unless our support team specifically asks you to do so.

6. Review and Resolution

We may need to verify the code’s status with the relevant supplier or issuing brand. If your request is approved, we may provide a replacement, store credit, or refund to the original payment method, as appropriate. Processing times may vary depending on your payment provider.

7. Chargebacks and Fraud

If you believe a payment was unauthorised, contact us promptly before starting a chargeback where possible. We may suspend or cancel orders and investigate refund requests where fraud, abuse, or unauthorised activity is suspected.

8. Your Legal Rights

This policy does not limit any non-excludable rights you may have under applicable consumer-protection law. Where the law gives you a right that differs from this policy, that law will apply.

9. Contact

[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
Email: [SUPPORT EMAIL]