1. Introduction

These Terms and Conditions (the “Terms”) apply to your use of https://giftlio.com/ (the “Website”) and purchases from Lumeris Store Ltd, trading online as Giftlio (“Giftlio”, “we”, “our”, or “us”). They explain the terms on which we make our online shop and digital products available to you.

Giftlio offers electronically delivered gift cards, prepaid vouchers, activation keys, gaming-related digital products and similar items. Many products are issued by other brands or platforms, and their use may be governed by separate issuer conditions.

Please read these Terms before placing an order. By submitting an order, you agree that these Terms will apply to that purchase. Nothing in these Terms affects rights that you cannot legally waive, including applicable consumer rights.

2. Company Details

The seller and operator of the Website is Lumeris Store Ltd, a company registered in England and Wales with company number 17410906.

Our registered office is 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE. Our customer support address is support@giftlio.com. References to Giftlio mean Lumeris Store Ltd unless the context states otherwise.

3. Meaning of Key Terms

A “Customer” or “you” is a person ordering or using the Website. An “Order” is a request to buy one or more products through checkout. A “Product” is a digital item listed for purchase on Giftlio, including a gift card, voucher, prepaid code or activation key. A “Digital Code” is a string, link or other electronically supplied credential used to redeem a Product. An “Issuer” is an independent merchant, game publisher, service provider or platform responsible for issuing or redeeming a Product. “Delivery” means making the purchased digital item available by the method confirmed at checkout.

Headings are for convenience only and do not alter the meaning of these Terms.

4. Who May Use Giftlio

You must be legally able to enter into a contract and use the Website in compliance with the laws applying to you. If you purchase for a business or another person, you must have permission to do so.

You agree to provide correct contact and billing information and to use a payment method you are authorised to use. We may restrict sales to certain countries or regions where required for legal, supplier, fraud-prevention or payment reasons. Being able to view a Product does not guarantee that it may be purchased or redeemed in every country.

5. Customer Accounts and Guest Checkout

Where account registration is available, you are responsible for keeping your login details secure and keeping your contact information accurate. Please notify us promptly if you suspect unauthorised account activity. You must not create accounts using false identities, impersonate another person, or abuse promotions.

If guest checkout is available, you can place an Order without creating an account. We may restrict or suspend an account where reasonably necessary for security, non-payment, unlawful activity or a serious breach of these Terms. Any action we take will be subject to applicable law.

6. Products and Product Information

Each listing describes the relevant digital item, denomination or value, supported platform, and available redemption information. Product descriptions and availability can change as issuers update their products.

Before buying, please check the Product’s region, currency, platform, account requirements, expiry details and any redemption restrictions shown on the listing. A code designed for one country, currency or gaming platform may not work with another. Product illustrations are generally for identification and may differ from the final digital presentation.

Unless expressly stated otherwise, Giftlio resells Products issued by independent parties; it does not operate the underlying third-party service or determine the issuer’s continuing redemption rules. This does not remove our obligations as seller under applicable law.

7. Issuer Rules and Regional Restrictions

A Product may be subject to additional conditions set by its Issuer, including geographic limitations, age requirements, supported accounts, permitted uses, expiry dates, or redemption caps. Where available, check these rules before purchasing and follow the instructions supplied with the Product.

If you are unsure about compatibility, contact us before ordering. We will provide reasonable assistance where an item is not as described, defective or otherwise subject to statutory remedies, even if an external issuer is involved.

8. Placing an Order and Contract Formation

When you submit an Order, you offer to buy the selected Products at the price shown at checkout. An automatic acknowledgement that we received an Order is not necessarily acceptance. We accept an Order when we confirm it has been approved for fulfilment or provide the Product, whichever occurs first.

We may decline an Order before acceptance if a Product is unavailable, payment cannot be authorised, there is an obvious listing error, or reasonable fraud or legal checks cannot be completed. If we take payment but cannot accept or fulfil an Order, we will arrange a refund as required by law.

You should review quantities, product versions, destinations and your email address before checkout. Please contact support promptly if you notice an error.

9. Prices, Currency and Tax

Product prices are displayed in the currency indicated on the Website. The total payable, including applicable taxes and any charges imposed by Giftlio, will be shown before an Order is submitted.

Prices and promotions can change for future Orders. Accepted Orders are not ordinarily repriced. Your bank or card issuer may separately apply currency conversion or other account charges that Giftlio does not control. If an obvious pricing error is identified before fulfilment, we may contact you to seek confirmation at the correct price or cancel and refund the affected Order.

10. Payment Methods and Authorisation

You may use the payment methods displayed during checkout. Payment options may depend on your country, transaction value and the payment service provider. Transactions are processed using third-party payment providers, which may perform card authentication and security checks.

You confirm that you are authorised to use the payment method selected. If a transaction is declined or fails authentication, we may not be able to process the Order. We do not ask you to email full card numbers or card security codes to customer support.

Our handling of payment-related personal information is described in the Privacy Policy.

11. Electronic Delivery

Products are supplied digitally rather than shipped as physical goods, unless a listing expressly says otherwise. Following payment confirmation and any necessary security review, we generally send the code or delivery instructions to the email address provided at checkout or make the Product available through an order page or customer account where offered.

Any delivery estimate displayed on the Website is an estimate unless expressly identified as a binding delivery commitment. Occasionally verification, supplier availability or technical incidents may delay delivery. We will provide reasonable updates and remedies where required.

Please check your spam folder and ensure that your email address is correct and able to receive messages. If you have not received a purchased Product, contact support@giftlio.com with the Order reference. A dispatch record does not prevent you from raising a legitimate non-delivery or defective-product claim.

12. Redemption and Safekeeping of Codes

Follow the issuer’s instructions to redeem a delivered Product. Some codes can be redeemed only once, may be linked to a particular account, or may become unusable after redemption. Keep digital codes confidential and avoid sharing them with untrusted parties.

If you experience an invalid, previously redeemed, incompatible or non-working code, contact us with the Order reference and relevant error details. Do not publish the full code publicly. We may request evidence reasonably necessary to investigate with the supplier or issuer.

We are not responsible for loss caused solely by a customer’s unauthorised disclosure of a functioning code after delivery, except where applicable law provides otherwise or the loss results from our breach of duty.

13. Security Checks and Fraud Prevention

To help prevent unauthorised purchases and payment abuse, we or our payment partners may review Orders based on transaction patterns, payment results, device or network indicators and other relevant risk information. Some Orders may be paused for manual review.

Where reasonably necessary and lawful, we may ask for verification of identity, billing details or payment authorisation. Do not send sensitive documents unless requested through an appropriate secure method. If verification cannot be completed, we may reject or cancel an Order and process any amount due back in accordance with applicable law.

We may report suspected unlawful activity or cooperate with authorised authorities where required or permitted by law. Information is handled in accordance with our Privacy Policy.

14. Cancellation and Consumer Withdrawal Rights

For consumers, applicable law may provide a cooling-off right for distance contracts. Digital content that is not supplied on a tangible medium is subject to special rules. Where the law requires it, we will seek your express consent to begin digital supply during the cancellation period and your acknowledgement that you will lose the statutory cancellation right once supply begins.

If those legal conditions have not been satisfied, or where another statutory remedy applies, your cancellation rights are not removed simply because a digital code was sent or viewed. We will provide any cancellation information and choices required by law at checkout.

For an unfulfilled Order, please contact us as soon as possible if you wish to cancel. We will consider the request in light of the Order status and your applicable statutory rights.

15. Refunds and the 30-Day Request Period

Customers may submit a refund request within 30 calendar days of purchase. This is a period for requesting a review of eligibility, not an unconditional promise that every delivered or redeemed code can be refunded. Eligibility depends on the Product, whether it has been supplied or used, the circumstances of the request, our published Refund Policy, and applicable consumer law.

For example, an unused Product that has not yet been delivered, a duplicate charge, a confirmed delivery failure, or digital content that does not conform to the contract may justify a refund or another remedy. A code that has already been successfully redeemed may not be refundable for an ordinary change of mind once any applicable cancellation right has validly been lost.

We will not deny or restrict statutory remedies for defective, misdescribed or undelivered digital content. Contact support@giftlio.com with your Order number and the problem. Approved refunds will normally be returned to the original payment method; the time for funds to appear depends on the payment provider.

Please consult the separate Refund Policy for details. If that policy conflicts with a mandatory consumer right, the law prevails.

16. Payment Disputes and Chargebacks

If you believe you were charged incorrectly or did not receive a Product as promised, please contact support so we can investigate. You remain entitled to raise a legitimate dispute with your bank or payment provider.

We may provide transaction and delivery evidence to payment providers in response to a chargeback. Knowingly false claims, attempts to obtain both a redeemed Product and a refund through deception, or other fraudulent misuse may result in account restrictions and lawful recovery action. Nothing in this section restricts legal dispute rights.

17. Customer Conduct

You must use the Website lawfully and fairly. You must not use stolen payment credentials, impersonate other people, attempt to evade sanctions or regional restrictions, manipulate discounts, submit fraudulent refund requests, or interfere with the Website’s technical operation.

Without authorisation, you must not access restricted systems, deploy malicious software, use automated purchasing tools that harm the service, scrape protected information at scale, or resell Products in breach of applicable issuer restrictions or law.

We may take proportionate steps to protect customers, suppliers and our systems, including suspending access, declining future Orders or referring suspected offences to competent authorities.

18. Intellectual Property and Brand References

The Website’s original design, text, software and other content belong to Giftlio or its licensors and are protected by applicable intellectual property laws. You may browse and use the Website for legitimate purchasing purposes but may not reproduce or commercially exploit its protected content without permission except as allowed by law.

Third-party brand names, logos, game titles and product marks remain the property of their respective owners. Listing a branded Product does not by itself imply sponsorship, endorsement or an official partnership between Giftlio and the brand owner.

19. Availability and Website Maintenance

We aim to keep the Website accessible and product information accurate, but maintenance, external provider outages, cybersecurity incidents or technical faults may affect functionality. We may temporarily restrict access to maintain security or repair the service.

We cannot promise that every Product will remain available indefinitely. Where a change affects an Order already accepted, we will address it in accordance with our contractual and legal obligations, including refunds or other remedies where required.

20. Third-Party Websites and Services

Some Products must be redeemed through external websites, apps or customer accounts. Such external services are controlled by their operators and may have separate rules about eligibility, account access, data use, redemption and service availability.

We are not responsible for every independent act of a third-party operator. However, nothing in these Terms removes Giftlio’s legal obligations relating to the Products we sell, including relevant rights where digital content is faulty or not as described. Links to third-party websites are provided for convenience and do not necessarily mean that we endorse their contents.

21. Consumer Guarantees and Liability

We are responsible for supplying Products in accordance with the contract and applicable consumer law. In particular, UK consumers have statutory protections for digital content, including requirements that it be as described, of satisfactory quality and fit for a purpose made known where the legal conditions are met.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Nothing restricts mandatory consumer remedies, including repair, replacement, price reduction or refund where the law requires them.

Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses suffered by a consumer buying for private use. We are not responsible for failures caused entirely by events outside our reasonable control, but will still comply with any legal duties and available remedies.

22. Events Beyond Reasonable Control

Circumstances such as major network outages, natural disasters, infrastructure failures, widespread cyber incidents, governmental restrictions or significant supplier disruptions may delay performance. We will take reasonable steps to reduce their effect and resume service.

If an event prevents us from delivering an accepted Order, we will contact you where reasonably possible and provide the cancellation, refund or other remedies required by applicable law.

23. Personal Data and Cookies

We process personal information relating to browsing, orders, payment confirmation, customer support and security in accordance with applicable data protection legislation. For details, consult our Privacy Policy.

The Website may use cookies and comparable technologies for essential functions and, where enabled and lawfully authorised, optional purposes. For details and information about your choices, consult our Cookie Policy. The use of the Website does not in itself constitute consent to optional cookies.

24. Changes, Suspension and Termination

We may update these Terms to reflect changes in law, our operations, security requirements or available services. The version in force when an Order is accepted will normally govern that purchase unless a change is required by law or otherwise validly agreed.

The updated Terms and effective date will be published on the Website. Continuing to browse after an update does not retrospectively amend an earlier completed purchase.

You may stop using the Website at any time. We may restrict access when reasonably necessary following fraud, abuse, security incidents or unlawful activity. Existing payment, refund and consumer rights survive any suspension as required by law.

25. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, subject to any mandatory protections that apply to consumers in their country of residence. We encourage customers to contact us first so that concerns can be investigated promptly.

If a dispute cannot be resolved informally, claims may be brought before courts with jurisdiction under applicable law. Nothing in these Terms requires a consumer to give up a mandatory right to bring proceedings in another competent court.

26. General Provisions

If any part of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent lawful. Our delay in exercising a right does not necessarily waive that right.

These Terms and any applicable Product-specific information and policies set out the relevant contract terms, but do not exclude statements or rights that cannot legally be excluded. You may not transfer contractual rights or obligations in a way that prejudices the Company without consent, except where law permits; we may transfer our business obligations only in accordance with applicable law and without reducing your statutory protections.

27. Contact Us

If you have questions about these Terms, need assistance with an Order, or wish to request a refund, contact:

Lumeris Store Ltd
Company number: 17410906
Registered office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
Website: https://giftlio.com/
Email: support@giftlio.com

Please include your Order reference and a short description of the issue where relevant. Last updated: 13 October 2026.